Privacy
Policy

When you contact us or request a consultation, we may collect your name, email address, phone number, and any details you choose to share about your hair-restoration goals. If you schedule through Calendly, that service collects the booking details you provide under its own privacy policy. If you use the chat window on this site, we collect the name, phone number, email address, and message you type into it.

We use your information to respond to your inquiry, schedule and confirm consultations, coordinate travel and lodging for confirmed patients, and follow up on your procedure and recovery. We do not sell your personal information.

If you provide your phone number and consent to be contacted, we may call or text you about your consultation, appointment, travel, or aftercare. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply.

You can opt out of texts at any time by replying STOP. For help, reply HELP or contact us at info@encorebogota.com or 949.229.5283.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

The chat window in the corner of this website is provided by LeadConnector (HighLevel, Inc.), a customer-communication platform we use to receive and answer messages. When you send a message through it, LeadConnector collects the information you type in — your name, phone number, email address, and message — and delivers it to our team so we can reply.

LeadConnector processes that information on our behalf and is not permitted to use it for its own marketing. We do not share it with third parties for advertising. If you ask us to text you back, the message is sent through the same platform, under the SMS terms described above. HighLevel's own privacy policy is available at gohighlevel.com/privacy-policy.

Photos and medical details you share for a consultation are used only to evaluate your candidacy and plan your care. Before-and-after photographs are published only with the patient's explicit consent.

Access to patient and inquiry information is limited to the care and coordination team who need it. We retain your information only as long as needed to serve you and meet legal obligations.

You may ask us at any time to access, correct, or delete the personal information we hold about you, and you may withdraw consent to calls or texts. Contact us using the details below and we will respond promptly.

Privacy questions or requests:
Encore Bogotá — 1309 Coffeen Ave STE 1200, Sheridan, WY 82801
949.229.5283
info@encorebogota.com